Terms of service
Niluxy (operated by Nucery Ltd)
1. Overview
This website is operated by Nucery Ltd, under the trade name Niluxy (“we”, “us”, “our”). Throughout the site, the terms “we”, “us” and “our” refer to Nucery Ltd trading as Niluxy. Nucery Ltd offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service (“Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any services.
2. Online Store Terms
By agreeing to these Terms, you represent that you are at least the age of majority in your country or region of residence, or that you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction.
3. General Conditions
We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information) may be transferred unencrypted and involve transmissions over various networks. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without express written permission by us.
4. Accuracy, Completeness, and Timeliness of Information
We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon as the sole basis for making decisions without consulting primary, more accurate, or more complete sources of information.
5. Modifications to the Service and Prices
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice. We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Service.
6. Products or Services
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your device’s display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region, or jurisdiction.
7. Accuracy of Billing and Account Information
We reserve the right to refuse any order you place with us. We may, at our sole discretion, limit or cancel quantities purchased per person, per household, or per order.
You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers, so that we can complete your transactions and contact you as needed.
8. Optional Tools
We may provide you with access to third-party tools over which we neither monitor nor have any control or input. You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations, or conditions of any kind.
9. Third-Party Links
Certain content, products, and services available via our Service may include materials from third parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy of such websites.
10. User Comments, Feedback, and Other Submissions
If, at our request, you send certain specific submissions (for example, contest entries) or without a request from us you send creative ideas, suggestions, or other materials, you agree that we may edit, copy, publish, and distribute any comments that you forward to us. We have no obligation to maintain comments in confidence, to pay compensation, or to respond.
11. Personal Information
Your submission of personal information through the store is governed by our Privacy Policy.
12. Errors, Inaccuracies, and Omissions
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, or availability. We reserve the right to correct any errors or update information at any time without prior notice.
13. Prohibited Uses
In addition to other prohibitions set forth in the Terms of Service, you are prohibited from using the site or its content for any unlawful purpose, to solicit others to perform or participate in unlawful acts, to violate any international or local laws, or to interfere with the security features of the Service.
14. Disclaimer of Warranties; Limitation of Liability
We do not guarantee that your use of our Service will be uninterrupted, timely, secure, or error-free. You expressly agree that your use of the Service is at your sole risk.
In no case shall Nucery Ltd, our directors, officers, employees, affiliates, or service providers be liable for any injury, loss, or damages of any kind arising from your use of the Service or any products procured through the Service.
15. Indemnification
You agree to indemnify, defend, and hold harmless Nucery Ltd and our affiliates, partners, officers, and employees from any claim or demand, including reasonable legal fees, made by any third party due to or arising out of your breach of these Terms of Service.
16. Severability
If any provision of these Terms of Service is determined to be unlawful or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law.
17. Termination
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement. These Terms are effective unless and until terminated by either you or us.
18. Entire Agreement
These Terms of Service and any policies posted by us constitute the entire agreement between you and us and govern your use of the Service.
19. Governing Law
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of England and Wales.
20. Changes to Terms of Service
You can review the most current version of the Terms of Service at any time on this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates to our website.
21. Shipping Policy
Due to high demand, orders are generally shipped from oldest to newest and dispatched within one working day. You will receive a shipping notification by email when your item is on its way.
Delivery times:
* Europe: 5–9 business days
* Australia & USA: 5–7 business days
* Rest of the world: 7–11 business days
We ship worldwide with secure and tracked delivery. Delivery times are estimates and may vary due to customs or local postal delays.
22. Delivery Delays
If your order has not arrived within the estimated time frame, please:
1. Check that your delivery address is correct.
2. Check if a delivery attempt notice has been left.
3. Check with your local post office or neighbors.
If still unresolved, contact us at Contact@niluxy.com for assistance.
23. Return Policy and Custom Duties
By placing an order at Niluxy, you agree that you are responsible for original shipping charges, all applicable import fees, and the cost of return shipping to Niluxy. This also applies to shipments refused at delivery.
International buyers acknowledge that customs inspections and local postal delays are beyond our control.
SECTION 24 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at Contact@niluxy.com
Our contact information is as follows:
Trading Name: Niluxy
Registered Company Name: Nucery Ltd
Email: Contact@niluxy.com
Address: 128 City Road, London, EC1V 2NX, United Kingdom
Phone: +44 7428 486856
Business Registration Number: 15310762