Shipping policy
Order Processing
Due to high demand, orders are generally processed and dispatched in the order they are received.
Order processing typically takes 1 working day.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information (if available) so you can follow your order’s journey.
Your order will be shipped to the delivery address provided at checkout.
Please ensure that your address details including house number, street name, postcode, and country are complete and correct before confirming your order. Niluxy cannot be held responsible for delayed or lost packages caused by incomplete or incorrect address information.
Delivery Time Estimates
We are proud to offer worldwide secure and fast shipping.
| Region | Estimated Delivery Time |
|---|---|
| Europe | 5–9 business days |
| Australia & USA | 5–7 business days |
| Rest of the World | 7–11 business days |
Delivery times are estimates only and may vary depending on local postal services, customs clearance, and peak periods such as holidays.
Delivery Delays
We always aim to deliver your order as quickly as possible. However, please note that occasional delays may occur due to postal congestion, customs checks, or factors beyond our control.
If your order has not arrived within the estimated timeframe, please follow these steps before contacting us:
1. Check your delivery address on the order confirmation to ensure it is correct.
2. Check for a delivery notice (such as a red card) from your local postal service your parcel may be awaiting collection at your local post office.
3. Ask neighbours or nearby locations in case your parcel was delivered to them.
If you have completed these steps and your order still hasn’t arrived, please contact us at Contact@niluxy.com we’ll do our best to resolve the issue promptly.
Customs, Duties & Import Fees
By placing an order with Niluxy, you agree to be responsible for:
* The original shipping charges;
* Any customs duties, import taxes, or fees imposed by your local authorities; and
* The cost of return shipping if a package is refused upon delivery.
Niluxy has no control over customs processes or local postal delays. International orders may be subject to inspection and additional charges depending on the destination country’s import regulations.
Important Notes
* Delivery times are provided as estimates and not guaranteed.
* During busy seasons (such as Christmas or national holidays), shipments may experience longer processing and delivery times.
* Niluxy is not responsible for delays caused by courier services, customs clearance, or force majeure events.
Contact Us
If you have any questions regarding your order or shipping, please contact us at:
📧 Contact@niluxy.com
📍 Nucery Ltd (trading as Niluxy)
128 City Road, London, EC1V 2NX, United Kingdom